At Generali, we aim to provide our insured customers with top-level services and products. In order to effectively address possible concerns or and / or complaints that you may have with our products and services, we would like to inform you that you have the option of submitting your complaint to us; thus ensuring its timely and accurate investigation and resolution. This process will enable us to constantly improve our services so as to meet the expectations, demands and needs of our insured customers and third parties, who deal with us.
If you wish to submit a complaint, you can send your message and contact details to the Complaints Department, in the following ways:
Upon receipt of your complaint, our Complaints Department will immediately confirm its receipt. Our responsible representative shall be duly notified, and if necessary, shall contact you for any further clarification that may be required, so as to ensure that you receive – in accordance to the requirements defined by the Bank of Greece – the Company’s formal response to your complaint, not later than fifty (50) days.
The Complaints Department ensures that your complaint will be dealt with in a fair and expedient manner and that your rights, as defined by our transaction, will be protected.
If the Company’s response does not satisfy you or your issue is not resolved, you have the right to contact the appropriate Authorities such as – indicatively – the Bank of Greece, the Department of Supervision of Private Insurance, the Consumer Ombudsman, for an extrajudicial settlement.
Please describe in detail each event related to your complaint, the dates and the names of the persons involved.
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