Complaints Submission Form

At Generali, we aim to provide our insured customers with top-level services and products. In order to effectively address possible concerns or and / or complaints that you may have with our products and services, we would like to inform you that you have the option of submitting your complaint to us; thus ensuring its timely and accurate investigation and resolution. This process will enable us to constantly improve our services so as to meet the expectations, demands and needs of our insured customers and third parties, who deal with us.

COMPLAINTS SUBMISSION INSTRUCTIONS

If you wish to submit a complaint, you can send your message and contact details to the Complaints Department, in the following ways:

By filling-in the online Complaint Submission Form, found below.

By sending an e-mail to complaints@generali.gr (please include your personal and contact details in your message).

By post, addressed to:
Complaints Department
Generali Hellas Insurance Company SA
Syggrou Ave. & 40 Lagoumitzi St,
11745 Athens

Within 50 days from the date of receipt of your request or complaint, we will send you a written and reasoned response. If we are unable to respond within the specified time frame, we will explain the reasons for the delay, indicating the estimated completion time. If the Company’s response does not satisfy or address the complaint or issue concerning you, you may contact the relevant Authorities (indicatively):

Bank of Greece
Private Insurance Supervision Department
21 Eleftheriou Venizelou,
10250 Athens
Tel.: 210 3205222, 210 3205223
Fax: 210 3205437-8

Ministry of Economy
General Secretariat for Consumer Affairs
Kaningos Square,
10181, Athens
Tel.: 1520
Fax: 210 3843549

Consumer Ombudsman
144 Alexandras Ave.,
11471, Athens
Tel.: 210 6460862, 210 6460814, 210 6460612, 210 6460734, 210 6460458
Fax: 210 6460414

EKPIZO (Consumers’ Association ‘The Quality of Life’)
17 Stournari,
10683, Athens
Tel.: 2103304444

In any case, we inform you that the activation of the complaint/grievance handling process does not interrupt the statute of limitations on your legal claims, as defined by law.