What to Do After a Car Accident | Generali

What do I do in case of a car accident?

Simply follow the steps below:
1

Call Accident Care at 210 8096100 or 18112 and a trained & authorized Generali partner will visit the scene of the accident.

2

Place the warning triangle to warn other road users.

3

In case of dispute or if the accident involves an uninsured vehicle, you must call Traffic Police. If anyone is hurt, do not abandon the scene and call the Traffic Police and the National Center of Emergency Care. View here all types of car accidents and how you are covered by your insurance plan

4

Our Accident Care partner will support you throughout the process. They will record the incident report, fill in the statement, and after you read it and sign it, they will submit it on your behalf to the company.

*Do not forget that your registration license, your driving license and your insurance policy must always be present inside your vehicle, since these are the documents that will be first requested by Accident Care.

5

Fill in the Amicable Settlement form. The Accident Care Generali partner can fill in the form on behalf of you, and forward the signed form to the company.

*Please make sure that all drivers involved in the accident have signed the form. If a driver refuses, our partner will send the accident report to Generali and the company will undertake to manage the incident.

If the conditions on the accident scene are safe, you can use the My eClaim service.

My e-Claim

Complete the incident report process remotely or vehicle damage report, easily & quickly with a video call by simply following our 4-step guide:

 

  • Call Generali’s Accident Care at 210 8096100 and inform them regarding the incident
  • Receive a link via sms, to download the application to your mobile phone
  • Receive a video call through the application from the Generali representative with instructions to record the circumstances of the accident and the details of the drivers and vehicles involved
  • Check and accept the accident declaration through the mobile screen
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