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How will I receive compensation for damages covered by my policy?

Find our more about the claim process by reading our short guide:
1

For amounts up to 2,500€:

Receive immediate compensation, without any supporting documents and worries! “On the Spot Payment” offers you the opportunity to receive compensation immediately, without the need for any supporting documents, for damages up to € 2,500 to your home. The service is activated after the incident report, during the process of completing the damage report, either at your place or online with the mobile app My eClaim.

2

For greater amounts:

  • Keep your receipts, invoices, and any other documents you will be asked when you register your claim.
  • Keep track of the progress of your claim via the MyGenerali digital customer platform, which is available for mobile and desktop devices.

I need help for:

Incident Report

Incident Report

Get in touch easily and quickly

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Damage Report

Damage Report

Activate the processes

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Direct Repair

Direct Repair

Follow the steps

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