Call Generali’s Call Center at 210 8096100 or 18112
Alternatively, declare your hospitalization via MyGenerali, the digital customer platform (available for desktops and as an app for tablets and smartphones).
Call Generali’s Call Center at 210 8096100 or 18112
Alternatively, declare your hospitalization via MyGenerali, the digital customer platform (available for desktops and as an app for tablets and smartphones).
Send us an email at lifeclaimsapproval@generali.gr with your completed Claim Request / My Check-In Form and the Attending Physician / Medical Report Form, including any other additional documentation specified in the forms, depending on the incident.
Online via MyGenerali
Send us an email at lifeclaimsapproval@generali.gr with your completed Claim Request / My Check-In Form and the Attending Physician / Medical Report Form, including any other additional documentation specified in the forms, depending on the incident.
Online via MyGenerali
Get easily and quickly access 27/7 to all Generali services via the MyGenerali digital customer platform.
Get easily and quickly access 27/7 to all Generali services via the MyGenerali digital customer platform.
If you are hospitalized at a Partner Hospital or Medical Institution in Greece from our specialized network, you are automatically covered, with the declaration of your hospitalization.
If you are hospitalized at a Partner Hospital or Medical Institution in Greece from our specialized network, you are automatically covered, with the declaration of your hospitalization.
If you are hospitalized at a non-network hospital, please send us the following documentation to activate your compensation claim process via MyGenerali or via email LifeClaimsRetail@generali.gr:
If you are hospitalized at a non-network hospital, please send us the following documentation to activate your compensation claim process via MyGenerali or via email LifeClaimsRetail@generali.gr:
See the list with the Partner Medical Institutions & Hospitals below
Declare at the time of your admission to the Traffic Office, your insurance number and your insurance company
Fill in and sign the Claim Request / My Check-In Form at your admission to the medical institution
As soon as you are finished with the steps above, your relevant coverages and benefits of your plan will be activated, and start the compensation process
Call Generali Call Center at 210 8096100 and or 18112, in order to inform us about your scheduled hospitalization, at least one (1) day before your admittance so that we can you give clarifications about your insurance coverage.
For the compensation document, send us the following documentation via email at LifeClaimsRetail@generali.gr or via post at Generali’s Central Offices (Syggrou Ave. & 40 Lagoumitzi St, 11745 Athens):
Ensure that you have included your insurance number, name & surname and plan name.
Alternatively, for scheduled hospitalizations and if you wish to be exempted from the standard checks during your admission to the hospital you have selected, we recommend following the My Check-In procedure to quickly obtain a certificate of your insurance prior to your scheduled admission.
What you need to do:
Please send to check-in@generali.gr at least three (3) business days prior to your admission:
Provided that you have sent us the above documents, we will let you know if you are covered within two (2) business days, and we will send you the respective coverage confirmation. For requests received after 17:00, the date of receipt is the next business day.
The My Check-in process applies to scheduled hospitalizations only (does not include unscheduled/unplanned, emergency incidents).
